Refund and Cancellation Policy

Thank you for shopping with Buds and Florets. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities.

Cancellation Policy

1. Cancellation Requests: Cancellation requests must be made by contacting us via email at [care@budsandflorets.com] or by phone at 7706960048. Please provide your order number and reason for cancellation.

2. Cancellation Timeframes:

o Orders can be cancelled without penalty up to 4 hours before the scheduled delivery date and time.

o For cancellations made within 2 hours of the scheduled delivery, a cancellation fee of 20% may apply.

o No cancellations are allowed on the day of delivery.

3. Refund Process: Refunds for cancelled orders will be processed within 4-6 business days. The refund amount will be credited back to the original payment method used for the order.

Refund Policy

1. Damaged or Incorrect Orders: In the event that your order is damaged during transit or is incorrect, please contact us immediately upon receipt. We may request photographic evidence of the damage or issue for our records.

2. Refund Eligibility: Refunds may be issued in the following cases:

o Damaged or spoiled products that are reported to us within 1 hour of delivery.

o Incorrect items received compared to what was ordered.

o Non-delivery due to our fault or that of our delivery partners.

3. Non-Refundable Items: Due to the perishable nature of our products, we do not offer refunds for:

o Orders cancelled on the day of delivery.

o Changes in recipient preferences or circumstances.

o Customer errors in providing delivery information (e.g., incorrect address).

4. Refund Amounts: Refunds for eligible orders will be issued as follows:

o Full refunds for damaged or incorrect items reported within the specified timeframe.

o Partial refunds may be issued for issues that do not qualify for a full refund.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

Buds and Florets, Indira Nagar,

Lucknow, Uttar Pradesh, 226016

7706960048,

care@budsandflorets.com

This document was last updated on 04-07-2024.